Delivery Process

Note: We aim to dispatch

• Priority orders(£14.99) dispatch within 1 working day
• Standard orders (free delivery) are dispatched within 2 working days.

Once the package is collected from our premises, there is no difference in delivery time scale between priority and standard.

99% of parcels get delivered the following working day from dispatch but in rare cases, the delivery can fall into the second or third working day.

• When a parcel is not delivered on the following working day from dispatch, it will normally show in the tracking that it is on hold and that is due to the parcel arriving in a local depot slightly late in the morning (meaning the delivery driver was not able to collect it). In this situation, the delivery will be attempted on the following day.

• Customers who place successful orders will get notifications when the order is processed and dispatched. We must be informed in writing (sales@a1jewellers.com) if the order is not received within three working days from the dispatch date (orders are normally delivered the next working day in the UK and Europe). If the customer fails to inform us within seven working days of not receiving the goods, the insurance company may refuse to accept a claim after that. We will also not be responsible for any claim made after 14 days from the date of dispatch.

• Shipping times may vary during bank/public holidays and peak periods. We are not liable for delays that may occur as a result of courier-related matters.

• Note: All prices are exclusive of any customs and duty/import charges in your country (except the UK), which may or may not be applicable. It is the customer's responsibility to find out how much customs and duty/import charges may be by contacting their local body. Unfortunately, we can't advise customers from different countries how much customs and duty/import charges may be in their countries. The courier company may ask you to pay taxes and duties (if there are any) before delivery.