• When customers checkout products from Pattni Bros through A1 Jewellers, the items will be dispatched directly by Pattni Bros.
• All payments and refunds will be handled by Pattni Bros.
• A1 Jewellers will assist with any customer service inquiries.

• Delivery Address: We only deliver to your billing address (the address registered with your payment card). No deliveries to P.O. boxes or alternative addresses.
• Dispatch Time: Orders with cleared funds, matching billing addresses, and successful security checks are typically dispatched the next working day (Monday-Thursday) if placed before 2 p.m.
• Delivery Costs: The delivery fee is calculated at checkout based on your order.
• Ownership: Ownership of products passes to you upon delivery, provided full payment has been received.
• Package Inspection: Please do not accept any parcels that are damaged, tampered with, or oddly taped. If you accept the parcel, it will void the insurance claim, and you will not be able to make a claim with us or your card provider for any loss.
• Non-Delivery: Notify us in writing within three working days of the dispatch date if your order hasn’t arrived (for UK and Europe). Claims made after 14 days from dispatch may be refused.
• Customs & Duties: For orders outside the UK, customs and duties are your responsibility. The courier may require payment of these charges before delivery.
• Address Accuracy: Ensure your delivery address is correct. We are not responsible for lost parcels due to incorrect addresses.

Please note that the A1 Jewellers delivery terms also apply to this store. For full details, refer to the A1 Jewellers Delivery Terms.

Your privacy is important to us. We will not use the personal data you provide to us in any way other than in accordance with our Privacy Policy, which you can access by clicking here or at the bottom of every page of A1 Jewellers.

Your email address is essential for us to supply you with important information, such as order confirmations and any updates regarding your purchase. By shopping with our Store, you accept that your email address may be used to provide you with such information.

For full details, please refer to the A1 Jewellers Privacy Policy.

These terms and conditions ("Pattni Bros Terms") apply to all orders and transactions made through our third-party store ("Pattni Bros"). By making a purchase from this Store, you agree to be bound by the Store Terms set out below, as well as the general Terms & Conditions of the A1 Jewellers, which can be found here. Any contract formed between you and us will be governed by English Law, and any disputes will be resolved exclusively in the Courts of England.

Who We Are

This Store is owned, operated, and managed by Pattni Bros, in partnership with A1J Limited.

Store Operator Contact Details:

Name: Phoenix Jewellery Limited (trading as Pattni Bros)

Email: View contact info

Phone: View contact info

Address: 51 Belgrave Road, Leicester, LE4 6AR

Company #: 05408213

Vat #: 855 0316 38

For any queries related to products or orders from this Store, please contact the Store Operator directly.

Please note, by accessing or purchasing from this Store, the A1 Jewellers Terms & Conditions also apply. These are operated and managed by A1J Limited, trading as A1 Jewellers. You can review the full A1 Jewellers Terms & Conditions here.

We reserve the right to modify these Store Terms at any time. Please check back periodically for updates.

• Cancellations: You may cancel your order before dispatch (fees may apply).
• Returns & Refunds: Non-refundable unless otherwise agreed in writing (fees may apply).
• Return Period: 14 days from the date of invoice, with written approval.
• Return Costs: You are responsible for return delivery costs unless the item is defective or incorrect.
• Non-Returnable Items: Earrings, nose jewellery, and pre-owned items are non-returnable.

Please note that the A1 Jewellers returns & exchanges also apply to this store. For full details, refer to the A1 Jewellers Returns & Exchanges.